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Evolve IP Resolves Cryptolocker Virus Ransomware Attack

April 7, 2017 / Dave McCrystal

No company is safe from the onslaught of cryptolocker virus ransomware attacks. The unfortunate nature of these attacks is that human error and simple mistakes can allow entry to a cyberattacker and can result in useless files and systems. That’s precisely why companies concerned about the cryptolocker virus, ransomware of all types, and other forms of malware should consider the secure alternatives available to them in the cloud. Recently, as we explain briefly below, an Evolve IP hosting client learned just how important this protection can be.

The situation in question involves an Evolve IP healthcare customer who was hit by a cryptolocker virus ransomware attack. The attackers were able to successfully encrypt many of the client’s production files, thus preventing the client’s employees from accessing important information and systems. The infection was caused when an employee unintentionally clicked on an email containing the cryptolocker virus. Ransomware attacks of this nature are common, and are exactly what Evolve IP’s response team was prepared for. Follow the link to read more about email vulnerability in our exclusive study Email Vulnerability in Healthcare.

In this situation, Evolve IP’s backup solution prevented the potentially paralyzing effects of the cryptolocker virus ransomware. The client’s data was proactively protected through an extensive series of isolated, offsite backups and replication into our geographically redundant secure cloud environment. In addition to creating daily midnight backups, we capture data snapshots around the clock on a rolling 15-minute schedule. This creates a library of 96 backups every 24 hours from which the client’s systems can be recovered. Further, an independent supplemental data backup procedure—using a different backup methodology— backs up the client’s environment each night as an added measure of protection against data loss.

Unfortunately, despite the fact that rapid incident response is critical, it is common that the cryptolocker virus ransomware and other cyberattacks are not noticed immediately. It is often several hours later that the company realizes that it has been attacked. In this particular case, the healthcare firm realized rather quickly that an attack had occurred and alerted the Evolve IP response team. Using the isolated offsite backups, we were prepared to restore the client’s production systems within 20 minutes. However, to minimize data loss, the response team conducted a manual analysis of the backup file library to identify the recovery point closest to the point of impact (the exact time when the files were encrypted). Within an hour and twenty minutes, the team had pinpointed the first sign of data corruption and was prepared to bring back the client’s environment with minimal disruption to the business.

Explore our website for more information about our full suite of data backup and business continuity solutions, as well as our other cloud-based computing and communications services, including: Unified Communications as a Service (UCaasS), Desktop as a Service (DaaS), Virtual Desktops (VDI), and Call Centers. Or contact us today to discuss your interests with of our technical advisors.

Categories: Business Continuity & Disaster Recovery

Clients We Work With

  • Company Profile

    Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.


    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.


    Steve Murphey, Vice President

  • Company Profile

    Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.


    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • Company Profile

    CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.


    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

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